For decades, regional Victorians facing severe hearing loss had to travel to Melbourne multiple times for cochlear implant surgery and follow-up care.

But thanks to a ground-breaking audiological care initiative led by Amplify Hearing & Diagnostics (AHD) in partnership with the Victorian Cochlear Implant Program, that journey has become significantly shorter, and life-changing stories like Sue Kleinert’s are now being written closer to home.

This year marked a historic milestone: the first-ever cochlear implant surgery performed in regional Victoria, the result of long term planning and collaboration between Dr Richard Kennedy, Goulburn Valley Health and the Royal Victorian Eye & Ear Hospital.

For the first time, this surgery was able to be performed regionally and was completed in Shepparton by Dr Kennedy.

For Sue Kleinert, a long-time Wangaratta resident, this meant receiving her implant locally and reclaiming her life.

“I hadn’t spoken properly on the telephone for over 10 years,” Sue said.

“The day Liz switched it on, I picked up the phone and spoke to my daughter, I could hear every single word.

"I cried for days, happy tears.”

Sue’s story is one of many that reflect the profound impact of cochlear implants.

After decades of relying on hearing aids, Sue was referred to Liz Lockett at AHD by her audiologist at Hearing Australia.

Together, they helped Sue take the final step toward better hearing.

“I love life again,” Sue said.

“I used to avoid people, stay silent in the car, and rely on my husband for everything.

"Now I chat, I order coffee, I go shopping on my own.

"It’s given me back my independence.”

AHD's expansion into Wangaratta, Albury, and visiting services in Yarrawonga and Cobram has made cochlear implant care more accessible than ever.

Previously, patients needed to make eight to 12 trips to Melbourne for assessments, surgery and follow-ups.

Now, most adults only need two to three trips, with the rest of their care provided locally.

Audiologist Liz Lockett said having access to local services removes major barriers.

“It’s more time and cost-efficient, and it means people have someone nearby to guide them through the process," she said.

AHD offers patient-centred care tailored to each individual’s needs and pace.

“We move step-by-step, collaborating with clients, their families, and other healthcare professionals to ensure informed decisions and optimal outcomes," Liz said.

Beyond clinical care, AHD fosters a supportive community.

People considering cochlear implants can connect with recipients like Sue to hear first-hand experiences.

Group events and one-on-one meetings help build friendships and confidence.

“I met a woman before my surgery who had already gone through it,” Sue said.

“She helped settle my nerves.

"It’s scary, it’s the last roll of the dice when hearing aids no longer work.

"But talking to someone who’s been there makes all the difference.”

AHD’s cochlear implant team includes Liz Lockett, Makayla Kyriazis, and Laura Eaton, who are passionate about making hearing health accessible and empowering for regional communities.

If you or someone you know would like to know more about cochlear implants, contact Amplify Hearing & Diagnostics to book a free discussion.

Not only do AHD audiologists offer comprehensive cochlear implant assessments, but they also fit and maintain the latest digital hearing aid technology.

To learn more or register interest in 2026 events, email makayla@amplifyhearing.com.au, call (02) 6021 7500, or drop into the Wangaratta office.